Walk In Tub Warranty

Limited Lifetime Tub Shell/Finish/Frame Warranty

Subject to the terms and conditions herein, Vitality Tubs warrants to you, the original purchaser/homeowner, that the Vitality Tubs Walk-In Tub shell, finish, and aluminum frame will not crack, fade, delaminate, or blister for the life of the tub, as you reside within the residence where the Vitality Tubs Walk-In Tub has been delivered, subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document.

5 Year Limited Warranty

Subject to the terms and conditions herein, Vitality Tubs warrants to you, the original purchaser/homeowner, that the water pump, in-line heater, ozone generator, light and timer switches will not fail nor become inoperable for 5 years from date of purchase, so long as you reside where the Vitality Tubs Walk-In Tub has been delivered, subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document.

Door & Door Seal Warranty

Subject to the terms and conditions herein, Vitality Tubs warrants to you, the original purchaser/homeowner, that the Vitality Tubs Walk-In Tub door or door seal will not fail or become inoperable so long as you own and reside in the residence where the Vitality Tubs Walk-In Tub has been delivered, subject to the exceptions, limitations, disclaimers and other terms and conditions contained in this document.

Installation and Workmanship

Vitality Tubs does not warranty installation or workmanship performed by contractors or individuals who install their own Vitality Tubs Walk-In Tub.  Vitality Tubs does not warranty installation on supply only or drop shipment contracts. The purchaser/homeowner’s warranty obligation would need to be fulfilled by the builder/contractor for issues with caulking, grout, leaking faucets, or any other installation workmanship malfunctions.

Requested Service

Should the original purchaser/homeowner request service on any aspect or function of the walk-in tub from Vitality Tubs after purchaser has installed the walk-in tub, additional labor fees will be applicable.  Vitality Tubs will supply parts covered under warranty at no additional charge to customer subject to the exceptions, limitations, disclaimers, and other terms and conditions contained in this document.  Other components of the Vitality Tubs Walk-in Tub may be covered by warranties provided by the manufacturers of these components which will be provided to purchaser/homeowner.  The third party warranties should be closely reviewed to determine your rights.

How to Obtain Warranty

To submit a claim, please provide a signed and dated copy providing proof of purchase of either the home or remodel job, warranty registration card dated and filled out.  Submit to Vitality Tubs along with your home address.  Warranty service requests must be submitted in writing by registered mail to Vitality Tubs, 9111 Cross Park Drive – D226, Knoxville, TN 37922.  Claims must be submitted promptly after discovery of the claimed defect and within the applicable warranty period.  Upon receipt of the claim, if it is determined that a valid claim exists under one or more of the warranties, the defective product or component will be shipped to the customer.  In the event Vitality Tubs must replace a product or component and the original replacement is no longer available, Vitality Tubs or its designated representative shall have the right to substitute a product or component designated by Vitality Tubs or its designated representative to be of equal quality.  Replacement of product or component does not renew the warranty period.  Non-warranty requests for repair or adjustment may result in additional service charge.

Items Not Covered by Warranty

All warranties terminate immediately upon the transfer of home ownership.  All warranties assume normal and reasonable use of Vitality Tubs Walk-In Tub.  These warranties do not cover any other damage, workmanship, or material failure including, but not limited to, damage caused by occurrences beyond the control of Vitality Tubs. These damages and/or occurrences include incompatible accessories; removal, repair, installation or re-installation of Vitality Tubs Walk-In Tub or any component thereof by any person not a representative of Vitality Tubs; corrosive effects of chemical pollutants; normal fading; fire; weather of catastrophic nature as defined by the US National Weather Service and other acts of God; intentional acts and/or unreasonable use of unit or failure to provide reasonable maintenance. Vitality Tubs expressly disclaims any liability for any cost of defects or damages with respect to installation by third party contractors.  This warranty is not transferable.

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